JI
Justin I
1 reviews | Active since Jun 2024
07 Jun 2026, 09:04
Receiving assistance from Siphokazi was an excellent experience
Receiving assistance from Siphokazi was an excellent experience. She was friendly, professional, and responded to my enquiry promptly and efficiently. Her outstanding customer service made the entire process smooth and pleasant. Thank you, Siphokazi, for your exceptional assistance! 🙂
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
08 Jun 2026, 10:52Hi Justin,
Thank you for sharing your feedback. It’s wonderful to hear that Siphokazi provided such a positive support experience. We’re pleased that her friendly and professional approach, along with her prompt assistance, helped make the process smooth and easy for you.
We’ll be sure to pass your appreciation on to her. Thank you again for taking the time to recognise her excellent service.
Warm regards,
The Webafrica Crew
Thank you for sharing your feedback. It’s wonderful to hear that Siphokazi provided such a positive support experience. We’re pleased that her friendly and professional approach, along with her prompt assistance, helped make the process smooth and easy for you.
We’ll be sure to pass your appreciation on to her. Thank you again for taking the time to recognise her excellent service.
Warm regards,
The Webafrica Crew
Webafrica's reply08 Jun 2026, 10:52
Official
Hi Justin,
Thank you for sharing your feedback. It’s wonderful to hear that Siphokazi provided such a positive support experience. We’re pleased that her friendly and professional approach, along with her prompt assistance, helped make the process smooth and easy for you.
We’ll be sure to pass your appreciation on to her. Thank you again for taking the time to recognise her excellent service.
Warm regards,
The Webafrica Crew
Thank you for sharing your feedback. It’s wonderful to hear that Siphokazi provided such a positive support experience. We’re pleased that her friendly and professional approach, along with her prompt assistance, helped make the process smooth and easy for you.
We’ll be sure to pass your appreciation on to her. Thank you again for taking the time to recognise her excellent service.
Warm regards,
The Webafrica Crew
JI
Justin I's updateReviewer Update
23 Jul 2026, 07:35I actually regret adding this review, as I have been told via the WhatsApp channel that my LTE service is cancelled, yet I am still being charged for this service. No one can actually advise or send a proper email to me to say that the service is cancelled, and then whenever I chat to someone in the billing department, I get told a different story, and the last chat I was told that it's scheduled to be cancelled by end of August only? Please can someone get back to me ASAP!
JI
Justin I's update23 Jul 2026, 07:35
Reviewer Update
I actually regret adding this review, as I have been told via the WhatsApp channel that my LTE service is cancelled, yet I am still being charged for this service. No one can actually advise or send a proper email to me to say that the service is cancelled, and then whenever I chat to someone in the billing department, I get told a different story, and the last chat I was told that it's scheduled to be cancelled by end of August only? Please can someone get back to me ASAP!
Webafrica's replyOfficial
23 Jul 2026, 09:01Hi Justin,
We understand how frustrating and confusing it must be to receive different information regarding the status of your LTE cancellation, especially when you're continuing to see charges and have not received written confirmation of the cancellation.
To help move this forward, we've reached out to the Cancellations Team and requested that they provide you with an email confirming the cancellation status of the service. This should help clarify the current status of the account and ensure that you have the confirmation you require
We appreciate your patience while this is being addressed. Your feedback regarding the communication and conflicting information received will also be shared with our Service Quality Team for review and improvement.
If there's anything further you'd like us to look into, please feel free to continue engaging with us here and we'll do our best to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Jul 2026, 09:01
Official
Hi Justin,
We understand how frustrating and confusing it must be to receive different information regarding the status of your LTE cancellation, especially when you're continuing to see charges and have not received written confirmation of the cancellation.
To help move this forward, we've reached out to the Cancellations Team and requested that they provide you with an email confirming the cancellation status of the service. This should help clarify the current status of the account and ensure that you have the confirmation you require
We appreciate your patience while this is being addressed. Your feedback regarding the communication and conflicting information received will also be shared with our Service Quality Team for review and improvement.
If there's anything further you'd like us to look into, please feel free to continue engaging with us here and we'll do our best to assist.
Warm regards,
Webafrica Crew
Webafrica Crew