Reap Off

Good day

I joined the SP last year and my account was not debited at first and they cancelled my service and I called and I asked how to get my service back and the agent told me to request a new service via Whatsapp and I did, so they wanted to send me a new router and I explained that i already have a router becuse my service was just cancelled, at that point the agent should have told me about reconnection fee(which is cheaper than cancellation) or even explain that there would cancellation fees which they did not. Instead, I receive a new router and I contacted them again to arrange for the router to be collected. Now when I check the bill its over 3000 and I don't understand and what I could pick up its cancellation but why would I cancel if I had the option to pay the reconnection fee which is less than the cancelation its clearly because no one mentioned the cancellation fee to me. I want to pay for my monthly fee and no other fees that were never explained to me.