Really sloppy customer attention

It's like they don't care. (at all!!) Cancelled my fibre with Webafrica in December. Followed the torturous routine and they acknowledged that I was leaving. It has been 4 months now and I am still being debited despite requesting each month that it should cease and that a credit should be passed. The WhatsApp so called help line is pathetic even if you have the patience to wait on line for any response and there is no human to talk to. So frustrating. Definitely would caution due to very poor customer attention.