Really bad service and unnecessary delay in refund

on 3 January 2025 I placed an order for a special offer with Vumatel, which was available for my address on the system when i placed the order (and paid the initiation fee) and would take 2-3 business days to install. On 5 January 2025 I contacted the help line on whatsapp and was assisted by "Glen C" who then told me that the Vumatel special was not available on my address. This made me quite irritated because that was the special I wanted. I then moved over to Metrofibre and was told that it would take 1-7 days for installation.

On 14 January 2025 (11 days later) I still had received no communication regarding my installation. I asked the agent "Thembelihle M" to cancel my order and refund my payment. She advised that she had processed the cancellation and refund has been logged and would take 3-5 business days to show in my account.

After numerous chats with numerous agents, it is now 12 February 2025 (almost a full month since I cancelled) and I have still not received my refund.

This is the most disgusting service and im so glad i cancelled. I am beyond annoyed that I am having to chase up my refund.