Really Bad Service

I had a bit of a problem this month due to a company taking a debit order 3 times after changing bank account. This caused a bit of a problem and I was not able to by WebAfrica in time. I have contacted them to make arrangements, I was assisted by Liora and she advised that she made an arrangement for the 26st, I told her I am only getting paid the last day of the month and will not be able to pay the outstanding balance by the 26th of November. Now that they suspended my service, they refuse to cancel my service as well from the 1st of December 2024. Clearly this company are not in the business of helping their customers. I have never paid late or never not even paid since I have joined them. However, they still will not assist a customer. Time to move to a nother ISP who actually care about their customers.