Read before you commit!

I don’t know how I was misled like this. My experience with WebAfrica has been a ****tail of distastefulness and frustration, to sum it all up.

My story was; I’d been assured by a Sales agent that my area was covered with Fibre, prompting me to pay R249, urgently, in order to “speedy up” the order process. After realising that a week had passed, and without any installation or emails from WebAfrica. I followed up by contact WebAfrica, spoke to several consultants (this was after being constantly transferred from consultant to consultant that knew nothing - until I realised that they used scripts, they literally spoke the same shenanigans! Or lacked training), and they told me it’ll take up to a month to get services in my apartment. This seemed highly misleading, and frustrating, as this wasn’t mentioned during my order process, and considering how urgently I was told to make payment. I told the last Consultant that I’m no longer interested in Fibre, WebAfrica should cancel my order - considering that I will rather opt for LTE elsewhere, in mind.

I’ve been demanding for my refund and WebAfrica’s agents have taken me through pillar to post without any response to my refund. It’s been x3 full solid weeks and I’m still hunting for my money to be returned.

I sincerely warn many others to read WebAfrica’s reviews before committing to opening their wallets to WebAfrica’s terrible service. Hopefully, once I get my refund, I’ll share a thread on my experience from start to end.