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Re-Anne reannesander

1 reviews | Active since May 2021

23 Apr 2026, 18:33

Rating would have 0 stars if I could!

If there was a 0 rating I would give it!!! Cancelled my services for 31 March 2026(due to moving - and I explained this to them, then my services were disconnected on 28th of February 2026!!!

Fast forward, I get a notification on 14 April 2026 to say my services are connected. Keep in mind we have moved 31 March 2026. No charge for March while we didn’t have fibre, only a pro-rata bill now for the few days in April.

Then I reach out to Webafrica and I get a response saying I had arrears that had to be paid AND my services were not cancelled!

Their services are very close to useless!! They do not listen to clients and come with generic answers instead of them just taking responsibility for THEIR mistake!

Save yourself the horrible experience and just go with another service provider!

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Replies (1)
Webafrica
Webafrica's reply24 Apr 2026, 08:44
Official
Hi Re-Anne,

Thank you for taking the time to share this detailed feedback. Reading through your experience, it’s clear how frustrating and disruptive this situation has been, especially with the cancellation request, unexpected disconnections, reconnection notices after your move, and the conflicting information around billing and arrears. That level of inconsistency understandably creates a loss of trust.
Your account has now been submitted for a full review so we can consolidate all the feedback, timelines, and actions taken across cancellations, connectivity, and billing. Once this review has been completed, we will reach out to you via direct message with clear feedback and next steps, ensuring proper accountability and resolution.
Your comments will also be shared with our Service Quality Team for review and improvement, as they highlight important gaps in communication and ownership that need to be addressed. 

Warm regards,
Webafrica Crew