Rated worst in South Africa on sentiment rating by Business Insider for good reason

12 years ago I joined WebAfrica after a friend said they have the best customer service. This was true for several years - any time I had a problem I could pick up the phone 24/7 and someone would assist me and help me without technical language to resolve the problem. I'm not sure when it happened, perhaps around 2017 when they changed their business model, but customer service was relegated to useless bots with real consultant's help available via WhatsApp and only during "business hours". Enough - you guys have plummeted from one of South Africa's most trusted ISPs to one of the worst ISPs in the country! Time to say goodbye! “Mweb and WebAfrica are neck and neck for last place. Coming in with the lowest scores" (a minus 63% sentiment rating). https://businesstech.co.za/news/internet/625774/the-best-and-worst-internet-providers-in-south-africa-according-to-customers/