R999 cancelation fee? Really?!

I have been with Webafrica for about 4 years and in general have no issues except now when I needed to cancel my service as I'm moving in with my partner and he already has wifi.

Not only has it taken me 3 day to try to get in touch with someone but the so called 'free router' has to be returned within 20 days of cancellation otherwise you have to pay R999 for it (what happened to free). And, here is the clincher... I have to pay R999 to process my cancelation! This is more than my monthly installment.. I try to dispute it, only to be told its standard procedure.. Really?! What happens to the person that out of necessity has to cancel because of falling on hard times and cannot afford the service anymore???

I understand having to pay a cancelation if you did not give the required notice period, but that is not the case here. I feel this is exorbitant and daylight *******! Out of principal I would not recommend Webafrica as a service provider!