1 reviews | Active since Sept 2013
Quick to take your money but after that...
The issue with the product was that even though I have a 4 Mb, uncapped line with a business add. The business add on is supposed to ensure that in no way is the line shaped or throttled. For the past few months I will randomly get ping spikes of up to 2000 Ms or more between Cape Town and Johannesburg servers. I have average downloads speeds of 200 Kbps but at times it will drop down to 0.41 Mbps.
When I contacted the support team I got a bull**** response that basically asks me to sort it out myself. I responded to the "assistance " by stating that the response was not acceptable. That was 2 days ago and there has been no further attempts at rectifying the poor product and service I have received.
Luckily there are many ISP's these day!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah