Quick to bill... but that's about it

I have only been with WebAfrica a few months but it has been so frustrating.

TWICE i was charge erroneously for an extra R1328.00. It took me over 2 weeks to get my refund after phoning them every 2nd day (and spending a total of almost 3hrs on the line at my expense). Each time i phoned the person i spoke to assured me "it has been done" only to phone back 2 days later and find out nothing has been done.

Eventually i spoke to someone senior in billing who was very apologetic and said because of the inconvenience she is switching my account over from Credit Card billing to EFT so that i can pay may account manually and avoid any future errors.

Yesterday, WebAfrica bills me again R1029 for a router! My router was faulty (kept dropping signal) so after 3 weeks of complaints WebAfrica agreed to send me a new router and I clarified there would be no extra charge... then they charge me for it.

I phoned them and asked why I'm still being charged automatically first of all and I get told "We don't do EFT payments" so either the senior person in accounting **** to me or the other person i spoke to is ill informed. They then send me an email saying the charge is for clawback charges for cancelling my service but I have NOT cancelled any service... in fact i have upgraded my service! This is a total joke.