ML
MANDY L
1 reviews | Active since Aug 2013
30 Apr 2026, 12:57
Quick service once y...
Quick service once you get sorted but not easy getting to the correct department on WhatsApp
Helpful (0)
Replies (1)0
Replies (1)Webafrica's replyOfficial
30 Apr 2026, 13:01Hi Mandy, we hear you, it’s good to know the service is quick once you reach the right team, but we also understand how frustrating it can be getting routed through WhatsApp before landing in the correct department. That extra back-and-forth shouldn’t feel like a barrier when you just need help. Your feedback on the difficulty reaching the right support channel is noted, and it will be shared with the relevant teams so the routing process can be improved for a smoother experience. We appreciate you taking the time to highlight this. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
Webafrica's reply30 Apr 2026, 13:01
Official
Hi Mandy, we hear you, it’s good to know the service is quick once you reach the right team, but we also understand how frustrating it can be getting routed through WhatsApp before landing in the correct department. That extra back-and-forth shouldn’t feel like a barrier when you just need help. Your feedback on the difficulty reaching the right support channel is noted, and it will be shared with the relevant teams so the routing process can be improved for a smoother experience. We appreciate you taking the time to highlight this. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
