Questionable service from Webafrica

So I contacted Webafrica on Friday 7th January to assist with Fibre at my property. A week later I receive an email stating that my property does not have any Fibre infrastructure…bear in mind that the previous owner was using fibre…guess who was providing the network? Yep, Webafrica. I then tried to get clarity on this and ended up where I started: being told I have no fibre infrastructure in my house…fast forward to the 15th January where I wake up to an sms about a debit order of R2415, for installation of Fibre infrastructure which ALREADY exists in my house and I am yet to get confirmation of anything besides their recurring message: there is no Fibre in your complex. I have spent the entire day trying to get information back with regard to what exactly is happening and I am being taken from pillar to post.