Putrid Services

Due to the putrid services I am receiving from Webafrica staff they left me no other option but to make use of social media with hopes that my queries will receive some attention. I have tried to get in contact with the billing Manager Craig Darocha for more than a month with no satisfaction to date..further more I have requested Janine Fullard to provide me with recons and e-mailed the request to her twice and contacted her still nothing has been received. Webafrica is a liability to me and is costing me money!!! My calls to your company for the period of November is R133.20 this is not a once off amount in several months Webafrica has costed me a great deal of money. Explain to me how it is possible that your system can generate additional costs dating back to Feb yet your staff ( Kevin, Janine, Aziza) confirmed on several occasions that it is a system error. I suggest you recall for all telephonic recordings in this regard and specifically the conversation with Kevin dated 28/08/2015. Your staff is ***********. Further more I have been using my Telkom 10GB account and noted I have been using this for a month without exceeding cap yet your staff suggested 40 GB!!! Investigate