Putrid Customer service

I am writing on behalf of Desiree Daniels, she has been with Webafrica since 2020 subsidiry of Vumatel. This month her internet was cut the reason according to Vumatel is because no payment is being reflected, they advised she speak to Webafrica. Firstly trying to speak to someone at Webafrica is a nightmare, the whatsapp service is putrid as no one assists. the sales and billing department even worse the consultants are rude and not willing to assists. They consistently saying they do not pick up her account with her details. Where is customer service, where is helping so that the problem can be identified, typical of these companies taking her hard earned money when she pays dilligently every month but when she needs assistance she get absolutely no joy....disgusted