MW
Marlin W
1 reviews | Active since Aug 2026
09 Sept 2026, 10:03
Put on the wifi please
For the past 2 days after I complained about the bad service I have received they put the wifi off from Monday I did not receive any internet but the payment went through on time no worries when they take you money. They send a beautiful reply but that's what it is JUST WORDS and they even went so far to disconnect me after I complained about the payment and still no one has even try to contact me. I'm lost for words. Please stay away from web Africa...the number I registered with is ***
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
09 Sept 2026, 10:24Hi Marlin,
We understand how frustrating it is to be without your service, particularly when you believe your payment was made on time.Our Billing Team has confirmed that no payment was received for July on the account. If you have made the July payment, please provide your proof of payment so the team can investigate and assist further with the account.Warm regards,
Webafrica Crew
We understand how frustrating it is to be without your service, particularly when you believe your payment was made on time.Our Billing Team has confirmed that no payment was received for July on the account. If you have made the July payment, please provide your proof of payment so the team can investigate and assist further with the account.Warm regards,
Webafrica Crew
Webafrica's reply09 Sept 2026, 10:24
Official
Hi Marlin,
We understand how frustrating it is to be without your service, particularly when you believe your payment was made on time.Our Billing Team has confirmed that no payment was received for July on the account. If you have made the July payment, please provide your proof of payment so the team can investigate and assist further with the account.Warm regards,
Webafrica Crew
We understand how frustrating it is to be without your service, particularly when you believe your payment was made on time.Our Billing Team has confirmed that no payment was received for July on the account. If you have made the July payment, please provide your proof of payment so the team can investigate and assist further with the account.Warm regards,
Webafrica Crew
MW
Marlin W's updateReviewer Update
09 Sept 2026, 10:48How can I send the bankstatement that will show you that the payment did go off send me an email address so I can forward. You guys are quick to reply on Hellopeter but on your useless website I've been holding on for an hour still nothing
MW
Marlin W's update09 Sept 2026, 10:48
Reviewer Update
How can I send the bankstatement that will show you that the payment did go off send me an email address so I can forward. You guys are quick to reply on Hellopeter but on your useless website I've been holding on for an hour still nothing
Webafrica's replyOfficial
09 Sept 2026, 10:50Hi Marlin,You can email your proof of payment to ***. Please include your account details and the July payment proof so our team can review the payment and assist further.We understand your frustration with the wait times you’ve experienced on our website, and we’d like to get the payment discrepancy looked into as soon as possible.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Sept 2026, 10:50
Official
Hi Marlin,You can email your proof of payment to ***. Please include your account details and the July payment proof so our team can review the payment and assist further.We understand your frustration with the wait times you’ve experienced on our website, and we’d like to get the payment discrepancy looked into as soon as possible.Warm regards,
Webafrica Crew
Webafrica Crew
MW
Marlin W's updateReviewer Update
09 Sept 2026, 10:57I've send it through please sort this out now and also why is the internet off
MW
Marlin W's update09 Sept 2026, 10:57
Reviewer Update
I've send it through please sort this out now and also why is the internet off
Webafrica's replyOfficial
09 Sept 2026, 11:11Hi Marlin,Our team will look into the proof of payment provided, as well as the reason for the disconnection, and assist further with the account.We understand your frustration and appreciate your patience while the matter is being investigated.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Sept 2026, 11:11
Official
Hi Marlin,Our team will look into the proof of payment provided, as well as the reason for the disconnection, and assist further with the account.We understand your frustration and appreciate your patience while the matter is being investigated.Warm regards,
Webafrica Crew
Webafrica Crew