Pure Thievery

Really full if "BS"!!! The customer portal clearly says Upgrade/Downgrade, but you can only Upgrade your line.

Full story I upgraded for the lockdown and all was fine. I now want to revert to my previous package which is technically a downgrade. But you cant!! The website says upgrades are immediate and downgrades take a months notice. The call center support app says upgrades are free and downgrades from telkom are not allowed.

So I have 3 options to cancel and re-apply costing me R250 for a new number and connection or cancel and return router costing me postage or cancel and pay for the router costing me R2000.

Pathetic, fine print nonsense!