P**s poor service!!

Worst experience ever!! And cancelling just gets even worse!! I work remote for an international company so need internet, 24/7. They are down at least once every 2 weeks. Been down 3 days this week. I ask to cancel; it take 2 DAYS for an agent to connect on their Whatsapp support; so instead of my notice month being January I now have to deal with them for Feb as well. Installation of my fibre was done by previous ISP: Webafrica want me to pay R1725 for installation fee due to cancellation within 12 months. They want me to pay R1010 for the line transfer. Also I need to take my router back, else I have to pay another R999; there is no address where to take the router or ship it.

So now I will potentially pay over R3000 to move off their unstable service to a better service with a better line speed for less monthly. I am attempting to fast track the cancellation; have not been able to get hold of an agent since Tuesday!!

Please don't waste your time and money on this company; they obviously make their money on cancellations.