tT
thomas T

1 reviews | Active since Jul 2011

26 Sept 2018, 10:50

PS: I aint mad just REALLY disappointed

I wish I had spent more time researching who to choose as my ISP but given that WebAfrica offered the best rate for OpenServe Fibre, I went with them and to say I regret it is an understatement, infact I am more disappointed than anything else. There's every truth in the statement "You buy cheap, you buy twice" You know, we generally think of "cost" as that premium that gets deducted off our accounts when the month is due but lest we forget about the cost of after sales service (ever found yourself running after a company for service you deserve and probably paying for but now have to beg for it), emotional cost, time (most valuable currency), cost of freebies - yes that cost is factored in somewhere in some fine print. Quality over quantity people, think long and hard before signing up, that's all I am saying.

Dear WebAfrica, If you send me one of those copy/paste responses then you might as well cancel my contract and come collect your junk.

Sincerely Yours :)

PS: Just wasted 5min of my life writing this review but well, I hope it saves someone the same headaches.

0
Replies (2)
Webafrica
Webafrica's reply26 Sept 2018, 12:33
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

tT
thomas T's update26 Sept 2018, 14:28
Reviewer Update
For transparency sake: "As requested. Please see TICKET ID: 241293 and subsequent TICKET ID: 274815. Regards"