MD
Mxolisi D
1 reviews | Active since Apr 2024
08 Jun 2026, 11:16
Proper ****
Webafrica is a proper ***** and all their staff are well trained to ****.switched from Fibre to LTE but still charging me for Fibre every month.
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Webafrica's replyOfficial
08 Jun 2026, 13:15Hi Mxolisi ,
We understand how frustrating it must be to feel like your billing is not aligned with the service changes you requested, especially when you’ve taken the step to switch from Fibre to LTE and are still seeing charges that don’t make sense. Situations like this can be very concerning.
This clearly isn’t the level of billing accuracy and clarity we aim to provide, particularly when account changes should be reflected correctly and without confusion.
We have asked the Finance Team to review your account in detail, including the Fibre and LTE services, to ensure everything is aligned correctly. They have been requested to reach out to you directly with clear feedback and resolve the billing concerns you’ve raised.
If you would like any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly assist further.
We will continue to follow up internally to ensure your account is corrected and that you receive the clarity and resolution you’ve been expecting as soon as possible.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel like your billing is not aligned with the service changes you requested, especially when you’ve taken the step to switch from Fibre to LTE and are still seeing charges that don’t make sense. Situations like this can be very concerning.
This clearly isn’t the level of billing accuracy and clarity we aim to provide, particularly when account changes should be reflected correctly and without confusion.
We have asked the Finance Team to review your account in detail, including the Fibre and LTE services, to ensure everything is aligned correctly. They have been requested to reach out to you directly with clear feedback and resolve the billing concerns you’ve raised.
If you would like any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly assist further.
We will continue to follow up internally to ensure your account is corrected and that you receive the clarity and resolution you’ve been expecting as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 13:15
Official
Hi Mxolisi ,
We understand how frustrating it must be to feel like your billing is not aligned with the service changes you requested, especially when you’ve taken the step to switch from Fibre to LTE and are still seeing charges that don’t make sense. Situations like this can be very concerning.
This clearly isn’t the level of billing accuracy and clarity we aim to provide, particularly when account changes should be reflected correctly and without confusion.
We have asked the Finance Team to review your account in detail, including the Fibre and LTE services, to ensure everything is aligned correctly. They have been requested to reach out to you directly with clear feedback and resolve the billing concerns you’ve raised.
If you would like any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly assist further.
We will continue to follow up internally to ensure your account is corrected and that you receive the clarity and resolution you’ve been expecting as soon as possible.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel like your billing is not aligned with the service changes you requested, especially when you’ve taken the step to switch from Fibre to LTE and are still seeing charges that don’t make sense. Situations like this can be very concerning.
This clearly isn’t the level of billing accuracy and clarity we aim to provide, particularly when account changes should be reflected correctly and without confusion.
We have asked the Finance Team to review your account in detail, including the Fibre and LTE services, to ensure everything is aligned correctly. They have been requested to reach out to you directly with clear feedback and resolve the billing concerns you’ve raised.
If you would like any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll gladly assist further.
We will continue to follow up internally to ensure your account is corrected and that you receive the clarity and resolution you’ve been expecting as soon as possible.
Warm regards,
Webafrica Crew