DM
Daniel M
1 reviews | Active since Mar 2009
02 Jul 2015, 10:40
Profits up, service down.
Hi,<br> <br> I'm writing this report because my continous attempts the last few days at getting hold of your call centre is impossible. Unless I need to get hold of your sales team, of course.<br> <br> I requested a downgrade on my personal ADSL line from 10mb to 4mb many many months ago, but this doesn't make financial sense to WebAfrica.<br> <br> Anyway, if it suits you, please let me know once you've actioned my request. If not, I'll take my (and my clients') business elsewhere.<br> <br> Daniel Minnaar
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Webafrica's replyOfficial
07 Jul 2015, 13:21Hello dminnaar,
We're terribly sorry for upsetting you and you're correct our guys dropped the ball this time.
Your downgrade from 10Mbps to 4Mbps line was suppose to be processed in April and it appears that it never took effect. Our guys have downgraded your line to 4Mbps and credits are reflecting on your account already.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
We're terribly sorry for upsetting you and you're correct our guys dropped the ball this time.
Your downgrade from 10Mbps to 4Mbps line was suppose to be processed in April and it appears that it never took effect. Our guys have downgraded your line to 4Mbps and credits are reflecting on your account already.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply07 Jul 2015, 13:21
Official
Hello dminnaar,
We're terribly sorry for upsetting you and you're correct our guys dropped the ball this time.
Your downgrade from 10Mbps to 4Mbps line was suppose to be processed in April and it appears that it never took effect. Our guys have downgraded your line to 4Mbps and credits are reflecting on your account already.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
We're terribly sorry for upsetting you and you're correct our guys dropped the ball this time.
Your downgrade from 10Mbps to 4Mbps line was suppose to be processed in April and it appears that it never took effect. Our guys have downgraded your line to 4Mbps and credits are reflecting on your account already.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team