Probably the worst customer onboarding experience I've ever had

Wow - never thought I'd give a company 1 star before I've even used their service. I currently have openserve fibre to my house. I've just cancelled my contract with my current service provider and was looking to use web africa. They're offering a good deal on fibre, but they force you to use their chat bot, which is the most frustrating experience ever. They're telling me that there is no fibre in my area? This is after I've signed up on their website. They really don't make it easy to buy their product. After spending an unnecessarily long time searching on their website for a telephone number, the person I spoke to could not solve my problem, transferred me to some other department and then the phone cut off. If this is the customer experience before you even start, I can't imagine how bad using their service will be - if they ever decide that there is in fact, fibre in my area. If anyone at Web Africa is reading this, please cancel my order. I have no other way of reaching you