Pricing

Dear Web Africa Team, I am writing to formally lodge a complaint regarding the unfair pricing of my current internet subscription. I am currently paying R479 per month for a 20/10 line, while I have become aware that new customers are being offered a 30/30 line for only R330 per month. This pricing discrepancy is completely unacceptable and deeply unfair to loyal, existing customers. There is no reasonable justification for charging long-standing clients significantly more for a slower service while offering better packages at a lower price to new customers. This practice cannot be tolerated and reflects poorly on customer retention and fairness. I request that this issue be addressed as a matter of urgency. I expect either: An immediate adjustment of my package to match or exceed the current new-client offer at a fair price, or A suitable alternative resolution that reflects equal and fair treatment. Should this matter not be resolved promptly, I will have no option but to reconsider my relationship with Web Africa going forward. I trust that this issue will receive the urgent attention it deserves, and I look forward to your swift response. Kind regards, Sergio Mohamed