Previously Good, but Now Well Below Average

Ten years ago, Web Africa were keen and eager for business and gave a good service at a good price. Their reviews reflected their great efforts. Now, they are useless - not just bad, but totally useless. Their advertised normal response time of better than 48 hours is never kept - three weeks seems closer to the truth. And their recent "We do not respond on Hello Peter any more so please contact us for a speedy resolution" sounds good, but they do not respond. I accept that Webafrica work in a service industry and have to cope with dumb users with high expectations, but I am a seasoned IT professional with great experience in this field, so I know more than most. Standards at Webafrica have dropped considerably and they are living on their good reputation of the past - a reputation that I helped build for them. I am sorry now, that I ever chose them. They are now truly worse than their opposition, both in delivery and in service.