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CL
Craig L

1 reviews | Active since Oct 2018

18 Oct 2018, 22:02

preconfigured router - **** service

after struggling for service with Vumatel for 2 weeks. webafrica delivers router to my offices. They said it was preconfigured and just had to plug it into my fibre router from vumatel. well i did just that and low and behold it was not. the wireless interface was not configured. i managed to get into the device on the lan interface. once in i configured the wirless and got that working to my liking however i cant browse. I did some checks and i can ping google dns server on 8.8.8.8 but that is it. I checked the internet username and its using a guest account. webafrica did not issue me an account and password for the internet which i thought would be preconfigured hence why i think i cant access. i called them only to listen to that very annoying pre recorded voice of the guy telling jokes. The technical department just dont answer. Quite pathetic service. Firstly for lying about their preconfigured config and secondly for not answeeing their call centre. I guess as a south african i must just get used to ****py service having to waste valueable time on my cell calling their call centre. so guess what i have no internet service and i am at the mercy of a ****py internet service provider and that is that.

0
Replies (3)
Webafrica
Webafrica's reply19 Oct 2018, 07:51
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

CL
Craig L's update22 Oct 2018, 11:49
Reviewer Update
i contacted webafrica on friday. firstly the time to wait to speak to a technical support consultant takes way too long. the automated voice telling jokes whist waiting is pretty nauseating. also the call back feature neve happens. once i managed to get hold of the support tecnician , i quickly informed the agent that the account configured was a guest account which was causing the issue. the agent provided my actual account and then the service started working. what is actually annoying is the fact that webafrica stated that the router was preconfigured and was simply plug and play. this was definately not the case . this resulted in frustration and unnecessary costs of calling from a cell phone trying to get hold of the call centre to be able to solve a problem that could have been avoided if the service was configured as promised via their marketing stance.
CL
Craig L's update22 Oct 2018, 11:49
Reviewer Update
i contacted webafrica on friday. firstly the time to wait to speak to a technical support consultant takes way too long. the automated voice telling jokes whist waiting is pretty nauseating. also the call back feature neve happens. once i managed to get hold of the support tecnician , i quickly informed the agent that the account configured was a guest account which was causing the issue. the agent provided my actual account and then the service started working. what is actually annoying is the fact that webafrica stated that the router was preconfigured and was simply plug and play. this was definately not the case . this resulted in frustration and unnecessary costs of calling from a cell phone trying to get hold of the call centre to be able to solve a problem that could have been avoided if the service was configured as promised via their marketing stance.