Posing as innovators but billing in the stone age

Webafrica Webafrica Typically replies within a day 43K people like this, including Christopher Logan Perumal and 4 friends Internet service provider 02/10/2021, 12:39 You sent Hi im quite unhappy of your service Webafrica Webafrica Hello Minesh, Thanks for reaching out. Our social media guru support hours are Mon-Fri from 8am - 4pm if ever required. For any help, please add *** as a Whatsapp contact & send us a message. WhatsApp hours: 7am - 9pm weekdays; 8am - 6pm weekends. Track your Fibre/LTE Orders here: https://www.webafrica.co.za/clientarea.php For network outage updates: https://www.webafrica.co.za/network You sent i paid you people on the 20th and now you disconnected me ??? 04/10/2021, 12:29 Webafrica Webafrica Hello there, sorry we missed your message, this social media platform was offline at the time. To ensure we help all who reached out we are sending a message to assist as soon as we're able to. We had a massive reported fibre outage over the weekend confirmed by one of the infrastructure providers that caused a spike in volumes across all platforms – this has since been resolved and we apologize for any frustrations caused at the time. For any further support please share your customer code so we may have a look and help asap 06/10/2021, 14:30 You sent Good Day i paid the full instalment on the 20th Sept and got disconnected onj the 01st September - The Customer Zone shows fully paid and Active but im cut off - Code DKE91 --- ID *** Webafrica Webafrica Why Hello There Minesh, Thanks for reaching out. Our social media guru will assist as soon as possible. For any help please try our handy Whatsapp support channel by adding *** as a Whatsapp contact and send us a message. Our WhatsApp support hours: 7am - 9pm weekdays; 8am - 6pm weekends. You sent You sent Good Day i paid the full instalment on the 20th Sept and got disconnected onj the 01st Oct - The Customer Zone shows fully paid and Active but im cut off - Code DKE91 06/10/2021, 15:06 Webafrica Webafrica Hi Minesh, a pro-rata amount will need to be paid as the billing runs ahead and is not back dated.

Please proceed making a payment via the Customer Zone - https://knowledge.webafrica.co.za/index.php/knowledge-base/vumatel-reach-payment-update/ 06/10/2021, 15:48 You sent its says due amount 0.00 do i pay that 06/10/2021, 18:09 You sent ??? 07/10/2021, 08:11 Webafrica Webafrica Please proceed with the R0.00 payment - then try payment again, the outstanding amount should show 07/10/2021, 08:38 You sent Hi i have done that and got a succeful patment sms 07/10/2021, 08:56 Webafrica Webafrica Noted - thank you for the update Please let us know if you require any further support 07/10/2021, 09:16 You sent my account is still suspended on the Customerzone it shows 0.00 due and active DKE91 i followed all your steps and still the problem is not sorted out are you guys ripping me off ? You sent my account is still suspended on the Customerzone it shows 0.00 due and active DKE91 i followed all your steps and still the problem is not sorted out are you guys ripping me off ? 07/10/2021, 09:39 Webafrica Webafrica No payment was received, the system will not unsuspend the service until payment is received. The customer zone will reflect a zero balance.

You will need to make payment via the payfast section - https://knowledge.webafrica.co.za/index.php/knowledge-base/vumatel-reach-payment-update/

A pro-rata amount of R118.05 is owing. 07/10/2021, 10:27 You sent how do i pay this please - is ther a easypay number You sent i cannot amend the 0.00 amount on the billing 07/10/2021, 10:56 Webafrica Webafrica We have reached out to the teams to see what can be done about possible providing you with a new payment link to remedy the above issue

We will advise asap on their feedback 07/10/2021, 11:48 You sent Thanks atleast we getting to some solution - Is it not possible activate me now and debit the prorata on my next payment 20th October thats Instalement + Pro rata ? 07/10/2021, 12:10 Webafrica Webafrica The billing system is entirely automated 07/10/2021, 12:28 You sent Ok please follow up with your teams Webafrica Webafrica We have and will advise the moment we receive a response asap 07/10/2021, 14:55 You sent Hello any solution as yet after all the probelm its not from my side i would like to pay the prorata the issue lies with your company impacting the client Webafrica Webafrica Hello, payment will be required in order for our teams to unsuspend the services.

Dashboard - My Services - Internet Access - Account Details. You sent the amount due still refeclts R0.00 i cannot edit It You sent we going in circles here i cannot change the amount on the account details field !!!! i said this to 5 diffrrent agents You sent You sent You sent Webafrica Webafrica On the first screenshot please choose the retry payment option. You sent You sent Done this is the second time im doing this You sent You sent Takes be back to succecfull payment page 07/10/2021, 15:38 Webafrica Please see attached the error message when a payment request is submitted. Webafrica Webafrica 07/10/2021, 15:56 You sent This is so fustrating - Please cancel my service instantly i will take up Serivice with Mweb - On approval the bank sents a debi-check as a ***** prevention it wont allow any other amount but the 0.00 on your website - But il make sure the Ceo of this company knows how difficult it is to do bussiness Rupert Bryant - Tim Wyatt-Gunning. will Definally get to know my message You sent Please make sure all my debit orders are cancelled and deleted from your system Webafrica Webafrica We would like to apologize for any inconvenience this may have caused you.

Please attempt to update your payment details and thereafter hit the retry payment option via the customer zone. You sent Please i have explained how the bank works with Debi check i dont want to go in circles again as long as your systems says R0.00 no amount further will be allowed to go trough - Cancel this service but the relavant people will know about this oversight Cancel please 08/10/2021, 08:33 Webafrica Webafrica When checking the system - the error received when trying to deduct the funds is insufficient funds Failed payment attempt : R118.05 Card : credit card 3 Mar 2022, 06:37 You sent Good Day please can you provide me with the total amount due for reconnection DKE91 i made a payment of R157.41 on the 20-02-2022 - ID *** Webafrica Webafrica Hello Minesh, Thank you for reaching out to us, our social media guru is currently offline. Our social media support hours are Mon-Fri 8am-4pm.

For any help, please add *** as a Whatsapp contact & send us a message. Our Whatsapp support hours are 7am-9pm on weekdays & 8am-6pm on weekends. For details on your profile, visit your Customer Zone: https://www.webafrica.co.za/clientarea.php For Network outage updates: https://www.webafrica.co.za/network/ 3 Mar 2022, 08:56 Webafrica Webafrica Morning, we are here to offer any further assistance, if still required - please share your profile and inquiry details with us, so we may have a look and help out asap today. 19 Mar 2022, 07:23 You sent hi why is this showing as pending You sent Webafrica Webafrica Hello Minesh, Thank you for reaching out to us! Our social media guru is out for the long weekend but will be ready for action again on Tuesday from 8am to 4pm. For any help, please add *** as a Whatsapp contact & send us a message. WhatsApp hours: 7am - 9pm weekdays; 8am - 6pm weekends. For network outage updates: https://www.webafrica.co.za/network 22 Mar 2022, 08:29 Webafrica Webafrica We had a look at the profile - the fibre service linked to this profile currently shows as activated 29 Mar 2022, 14:28 You sent Hi is the service down in my area??? Webafrica Webafrica Why Hello There Minesh, Thank you for reaching out to us! Our social media guru will assist you as soon as possible. For any help, please add *** as a Whatsapp contact & send us a message. WhatsApp hours: 7am - 9pm weekdays; 8am - 6pm weekends. For network outage updates: https://www.webafrica.co.za/network 29 Mar 2022, 15:02 You rep**** to yourself 🤨 29 Mar 2022, 15:42 You rep**** to Webafrica can you please check why i have no internet service 29 Mar 2022, 22:04 Webafrica Webafrica Hi there, we're so sorry we missed your message. We have been experiencing an influx in messages which is causing a delay in responses. Please share your customer code so we may follow up and advise as soon as we are able to. Fri 12:49 You sent can you please check why i have no internet service Webafrica Webafrica Hi Minesh, thank you for reaching out to us! Our social media guru will assist as soon as possible. For urgent help, send us a Whatsapp message on ***. Live Chat Hours 7am - 9pm weekdays; 8am - 6pm weekends. You sent Please i need to know why i have paid You sent Webafrica Debit Order Rejected - Payment Unsuccessful Webafrica Service Suspended Webafrica Webafrica You sent One momemt let me review my bank statement Webafrica Webafrica You sent On the 20th of august there was a debit of R529.00 You sent why must i no pay again 10 days later You sent why must i pay agaon 10 days later You sent Webafrica Webafrica C.Code: DKE91

Upon checking the profile we can confirm the payment was received for the month of august.

The invoice we are trying to debit covers you for the month of September. The invoice covers you up until the end of September.

Please keep in mind the billing runs ahead and not back dated. You sent You sent No i dont agree i have paid on the 21st expecting full month cover You sent Please confirm in you saying i paid R529.00 for 10 day cover ?? and to top that off i never asked for the R529.00 package Yusuf a call agent was supposed to sort this mess out im still to hear from him Webafrica The Vuma reach fibre billing system allocates payment a month in advance Webafrica Webafrica For any required details -please view : https://knowledge.webafrica.co.za/index.php/knowledge-base/vuma-reach-billing/ You sent Lurissa Coleman Lurissa Coleman 2nd degree connection · 2nd Sales Manager at Webafrica NOV 16, 2021 Minesh Ramjas sent the following message at 7:35 AM View Minesh’s profileMinesh Ramjas Minesh Ramjas 7:35 AM Good Afternoon Lurissa i know this is not the platform to complain about the Service i got from Webafrica i paid in full on the 20th Sept then got cut off 01st October = The people manning the Whatsapp feature are not helpful at all and have been on hold numerous times via the call center You sent You sent i Had the same nonesnse in November You sent I did not rewquest the new package and Yusef was supossed to get back to me You sent What is your name and company number please - i am been treated unfaily and im sure im in line with the consumer protection act You rep**** to Webafrica Please dont give me a generic reply i have paid in full for service i have sent you prove of payment R529.00 now you want more money form me absurb You sent Can i have the please request your name - and the contact details of your head of department Webafrica Webafrica We have reached out to the above-mentioned seniors who will investigate and advise asap You sent *** please sort this out - i have paid and you have taken money from me and now expect more - Im not happy - Can i have your name and contact numbers for the head of department - I have the prove i paid and will start a sharing this wrong doing across social media with the help of family and friends - I HAVE PAID Webafrica Webafrica We will investigate and be in touch asap to discuss and advise asap today Fri 13:46 You sent Thank you i dont have the time to hang around on Facebook i have provide my contact details *** Webafrica Webafrica We have updated the assigned to ensure further contact is made with you. 10:27 You sent Good morning You sent this is not sorted out 10:55 You sent You sent Right i given you a change i have a army of social media options - Facebook - Instagram - Twitter - Linkind - im starting with asking everyone to share with your CEO Faith has confimed my account is upto date You sent You sent So i have Yusef - Faith - Wanga -Nompumelelo -and a whole bunch or staff that have no idiea whats going on and refuse to give me or connect me to management You sent Faith has confirmed payment