1 reviews | Active since Mar 2009
Poor Fibre Service Provider
<p>Since I have switched over to Fibre with Webafrica I have had nothing but poor quality Fibre. I have escalated this numerous times and for the past few days the line just seems to drop for no reason and when speaking to the Technical support , we go through the process of entering the user details again and its up again. I am on a 20/20 premium uncapped but for some or other reason daily from around -6pm - 12 pm , the line just slows down and my streaming services all start buffering. It seems that Webafrica is unable to handle all this Fibre contention and do not have the backbone infrastructure to handle all this traffic. Really disappointing. Whats worse that when the line goes down my Voip service is non existent and I have to sit hours on my mobile trying to to get hold of support .</p>
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica