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Stefan H

1 reviews | Active since Sept 2017

28 Apr 2020, 09:17

Poorest service of them all

I have submitted 2 tickets, phoned twice, whatsupped the robot, responded to the emails from the helpdesk that my internet is not working and still Webafrica comes back to me asking me if I need assistance. The fact is that they are unable to resolve this issue and the reason for that is that they are either (1) not technically inclined, (2) do not care about customer service and (3) just to damn lazy to do anything about it - most probably all of the above. Shame on the whole Webafrica team !!!!

Webafrica has ****** more than 10 Gigs of data from me by not fixing my internet connection problem. After all the above attempts I came to the conclusion that they are just totally *********** and will never be able to resolve this issue. The only way to resolve this issue is for me to migrate to another service provider and write off the lost data.

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Stefan H's update17 May 2020, 10:06
Reviewer Update
Almost a month later and still no internet, Webafrica sucks big time. I have since gone over to Rain 4G uncapped LTE for R479 pm , had minor teething problems with the activation which was sorted out quickly and competently. Uusing the same router as Webafrica and no problems. Got email this morning from William Moss from Webafrica providing me with a manual of how to set up the router. LOL, William, you have got ***** to actually ad your name to the email, but nothing wrong with the router as I have been with Rain now almosr 3 weeks and no downtime and no issues and yes, I only had to insert the sim - it was as simple as that !!! DO NOT MAKE USE OF WEBAFRICA - THEY CANNOT DELIVER !!!!!