ZS
Zanele S
1 reviews | Active since Mar 2017
04 May 2026, 11:48
Poorest service of all time
Could someone please cancel my order for WiFi service with you people and send me proof already I have spent R739 over with calling you and getting my services sorted. The incompetence is annoying on your chat channel. I have also to assign on line to another user you go and hand off my entire profile, what is it that you do right? Get this done asap
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Replies (1)
Webafrica's replyOfficial
04 May 2026, 12:19Hi Zanele, we hear your frustration, especially after the time and money already spent trying to get this resolved. Having to follow up repeatedly and still not seeing closure is understandably very frustrating.
To sort this out properly and urgently, please send us your profile details (account number or registered email address) so we can locate your order immediately. Once we have that, we’ll process the cancellation request and send you confirmation of the outcome without further delay.
We’ll take it from there and ensure this is closed off for you as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply04 May 2026, 12:19
Official
Hi Zanele, we hear your frustration, especially after the time and money already spent trying to get this resolved. Having to follow up repeatedly and still not seeing closure is understandably very frustrating.
To sort this out properly and urgently, please send us your profile details (account number or registered email address) so we can locate your order immediately. Once we have that, we’ll process the cancellation request and send you confirmation of the outcome without further delay.
We’ll take it from there and ensure this is closed off for you as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew