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Amy D
1 reviews | Active since Jul 2022
10 Sept 2026, 15:21
Poorest service
Ordered fibre with them , made a payment and after 8 days they tell me my order was cancelled and the cancellation was done by me , now my request is very simple for them to give me proof of when I requested that cancellation before I can decide if I still want to use their services , chances are very slim because they proving to have very poor service and all this is giving ****
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Replies (1)
Webafrica's replyOfficial
10 Sept 2026, 15:36Hi Amy,
We understand how frustrating it must be when your sign-up journey does not go as smoothly as expected, particularly after placing an order, making payment, and then being advised that the order was cancelled when you do not believe you requested this. We can appreciate why you're looking for clarity before deciding how you'd like to proceed.
We understand how frustrating it must be when your sign-up journey does not go as smoothly as expected, particularly after placing an order, making payment, and then being advised that the order was cancelled when you do not believe you requested this. We can appreciate why you're looking for clarity before deciding how you'd like to proceed.
We see that you are currently engaging with one of our agents, who is actively assisting with the query. The team is investigating the circumstances surrounding the order cancellation and will provide guidance on the findings, as well as the best way forward based on the outcome of their review.
Should you require any additional assistance, please continue engaging with us by sending a direct message, and we'll gladly assist.
We remain committed to ensuring that customers receive the clarity and support they need throughout their onboarding journey.
We remain committed to ensuring that customers receive the clarity and support they need throughout their onboarding journey.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply10 Sept 2026, 15:36
Official
Hi Amy,
We understand how frustrating it must be when your sign-up journey does not go as smoothly as expected, particularly after placing an order, making payment, and then being advised that the order was cancelled when you do not believe you requested this. We can appreciate why you're looking for clarity before deciding how you'd like to proceed.
We understand how frustrating it must be when your sign-up journey does not go as smoothly as expected, particularly after placing an order, making payment, and then being advised that the order was cancelled when you do not believe you requested this. We can appreciate why you're looking for clarity before deciding how you'd like to proceed.
We see that you are currently engaging with one of our agents, who is actively assisting with the query. The team is investigating the circumstances surrounding the order cancellation and will provide guidance on the findings, as well as the best way forward based on the outcome of their review.
Should you require any additional assistance, please continue engaging with us by sending a direct message, and we'll gladly assist.
We remain committed to ensuring that customers receive the clarity and support they need throughout their onboarding journey.
We remain committed to ensuring that customers receive the clarity and support they need throughout their onboarding journey.
Warm regards,
Webafrica Crew
Webafrica Crew