LO
Laetitia O
1 reviews | Active since Oct 2018
01 Jun 2026, 14:35
Poorest quality of servoce and support
If I could give a 0 rating, I would . The past 2 days, I have been trying to provide my 30-day notice of termination as per the contract agreement. The staff are rude the minute you tell them you want to cancel. I tried following up today to confirm they received my notice, to be told it was declined. How can a termination notice be declined? No number to call in on as everything is through WhatsApp or the portal. Responses are delayed up to 4 hours and the questions are not even answered
I would not recommend this company to anyone this is also why I am cancelling as the support is not there
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
01 Jun 2026, 14:39Hi Laetitia
We hear how frustrating this experience has been, especially when trying to complete something as important as a cancellation. You deserve clear answers, respectful support, and a smooth process throughout.
We hear how frustrating this experience has been, especially when trying to complete something as important as a cancellation. You deserve clear answers, respectful support, and a smooth process throughout.
We’ve arranged a cancellation callback for you. The team will review your profile and give you a call to address your concerns, clarify what happened with the notice, and guide you through the next steps properly.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply01 Jun 2026, 14:39
Official
Hi Laetitia
We hear how frustrating this experience has been, especially when trying to complete something as important as a cancellation. You deserve clear answers, respectful support, and a smooth process throughout.
We hear how frustrating this experience has been, especially when trying to complete something as important as a cancellation. You deserve clear answers, respectful support, and a smooth process throughout.
We’ve arranged a cancellation callback for you. The team will review your profile and give you a call to address your concerns, clarify what happened with the notice, and guide you through the next steps properly.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
LO
Laetitia O's updateReviewer Update
01 Jun 2026, 14:48I did exactly what I was told to do: use the WhatsApp channel. Not only are responses delayed, but when mentioning I want to cancel and do not wish to make use of your service further, the staff become rude.
I was told I would get a cancellation email and text. I am still waiting. Today is the 1st
As per your contract, I need to provide notice before the 1st of the next calendar month, which I did
All I have been trying to do is get confirmation that the information was received and processed in a timely manner to ensure nothing was missed and all is done according to your contract.
I submitted this request this morning, only to get a response after 2 pm to be told it was declined. Explain to me how a termination notice can be declined. I even received a reference number yesterday.
The termination fee was discussed, as well as the collection fee for the router
I willw ait for your call
I was told I would get a cancellation email and text. I am still waiting. Today is the 1st
As per your contract, I need to provide notice before the 1st of the next calendar month, which I did
All I have been trying to do is get confirmation that the information was received and processed in a timely manner to ensure nothing was missed and all is done according to your contract.
I submitted this request this morning, only to get a response after 2 pm to be told it was declined. Explain to me how a termination notice can be declined. I even received a reference number yesterday.
The termination fee was discussed, as well as the collection fee for the router
I willw ait for your call
LO
Laetitia O's update01 Jun 2026, 14:48
Reviewer Update
I did exactly what I was told to do: use the WhatsApp channel. Not only are responses delayed, but when mentioning I want to cancel and do not wish to make use of your service further, the staff become rude.
I was told I would get a cancellation email and text. I am still waiting. Today is the 1st
As per your contract, I need to provide notice before the 1st of the next calendar month, which I did
All I have been trying to do is get confirmation that the information was received and processed in a timely manner to ensure nothing was missed and all is done according to your contract.
I submitted this request this morning, only to get a response after 2 pm to be told it was declined. Explain to me how a termination notice can be declined. I even received a reference number yesterday.
The termination fee was discussed, as well as the collection fee for the router
I willw ait for your call
I was told I would get a cancellation email and text. I am still waiting. Today is the 1st
As per your contract, I need to provide notice before the 1st of the next calendar month, which I did
All I have been trying to do is get confirmation that the information was received and processed in a timely manner to ensure nothing was missed and all is done according to your contract.
I submitted this request this morning, only to get a response after 2 pm to be told it was declined. Explain to me how a termination notice can be declined. I even received a reference number yesterday.
The termination fee was discussed, as well as the collection fee for the router
I willw ait for your call
Webafrica's replyOfficial
02 Jun 2026, 07:50Hi Laetitia,
We can understand why you'd be concerned after following the cancellation process, receiving a reference number, and then being advised that the request had been declined. When you're simply looking for confirmation that everything has been processed correctly, conflicting feedback can be particularly frustrating.
We've checked the matter and can confirm that your cancellation request has been submitted successfully and is scheduled to take effect on 1 July 2026. The request has been captured on your account, and the cancellation process is underway.
The relevant team will continue to assist with any outstanding queries regarding the termination and equipment collection arrangements, should these still be required.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply02 Jun 2026, 07:50
Official
Hi Laetitia,
We can understand why you'd be concerned after following the cancellation process, receiving a reference number, and then being advised that the request had been declined. When you're simply looking for confirmation that everything has been processed correctly, conflicting feedback can be particularly frustrating.
We've checked the matter and can confirm that your cancellation request has been submitted successfully and is scheduled to take effect on 1 July 2026. The request has been captured on your account, and the cancellation process is underway.
The relevant team will continue to assist with any outstanding queries regarding the termination and equipment collection arrangements, should these still be required.
Warm regards,
Webafrica Crew
Webafrica Crew