Poor Webafrica customer service

i have been a Webafrica customer for years, until recently when we started experiencing connectivity issues. After testing various avenues we realised it was not loadshedding related, but WebAfrica equipment (Router) related. Why i would NOT recommend them: there are no humans to talk to except sales (i.e. if you want to buy a service). It has taken me almost 6 days now to resolve a technical issue, even after i cancelled my service my technical issue is still not resolved. I work as a management consulting with a high hourly rate. I must have spent more than 72 hours in total (over 6 days) and still dont have a resolution. There is no building you can go to, person you can phone, human you can speak to to escalate your problem and get it resolved. It is continuously escalated within chat rooms and you get passed on from one agent to the next to the next. It is the worse customer service process i have ever seen. and now i am stuck with them for another month because i have to serve the notice month (which is understandable) but without a working internet service. Frustrated out of my mind!!!