Poor Webafrica Customer Service

The Fibre in the Belhar has been down since April 1st 7pm. Its now April 2nd 11am and I have not been able to speak to an agent since on whatsapp or social media and you do not have email contact or a physical contact number. How do I get this issue resolved. Is Webafrica going to reimburse me for a service not offered for the period of which it's down because I'm expected to pay. When will the issue be fixed. I have had a red flashing light for more than 15hrs now.