Poor Web Africa service

Web Africa service is very poor. Once cannot e-mail their support or call them. They only allow correspondence via their inefficient and ineffective. One has to wait over 30 minutes for a response from an agent after being informed you are being transferred. Then the agent also informs you that one can wait for a response time of up to 6 hours!!! This is unacceptable customer service. If you want to cancel you cannot e-mail or call, you must go through this frustrating and inefficient whatsapp service. Also wifi service is unreliable at the best of times. Recently had many experiences of no internet. Also cost of service is very high compared with other service. In the past I have asked to change my service but was informed not possible. Consultant did not even try.