CS
C S
1 reviews | Active since Sept 2026
03 Sept 2026, 12:27
Poor technical assistance
I have been without internet for two days. At their call centre suggestion I bought a brand new router. The issue remains. They will not assist but say I need to wait another 72 plus hours for a router swap. Unbelievable poor assistance on the whatsapp line. No one available to speak to in real time. Would not recommend at all.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
03 Sept 2026, 12:48Hi C S, we understand how frustrating it is to have been without internet for two days, especially after purchasing a new router based on the advice received and still experiencing the same issue. We also acknowledge your concerns about the delays and the assistance you received via WhatsApp.A fault has been logged with our Faults Team for further investigation and assistance. The team will review the ongoing connectivity issue and work towards getting your service restored.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply03 Sept 2026, 12:48
Official
Hi C S, we understand how frustrating it is to have been without internet for two days, especially after purchasing a new router based on the advice received and still experiencing the same issue. We also acknowledge your concerns about the delays and the assistance you received via WhatsApp.A fault has been logged with our Faults Team for further investigation and assistance. The team will review the ongoing connectivity issue and work towards getting your service restored.Warm regards,
Webafrica Crew
Webafrica Crew