aM
amanda M
1 reviews | Active since Jul 2014
16 Apr 2026, 16:07
Poor Tech service
Did not have a problem with them until Monday when my fibre just stopped working .3 days later i still do not have connection , on the chat i spoke to different agents who all promised to escalate the matter . after doing all they asked me to do its still not working . Very disappointed with their help desk and working from home it doesnt help much.The least they could do was send a technician.
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Replies (1)
Webafrica's replyOfficial
16 Apr 2026, 16:20Hello Amanda ,
We understand how frustrating this must be, especially as your fibre has been down for several days and this is impacting your ability to work from home.
There is currently an open line fault logged on the account, and the team responsible for line faults is actively monitoring it together with the relevant network provider to track progress and restoration.
This has also been escalated on our side with a request for urgent follow-up, and you will be provided with direct feedback as soon as there are updates on the fault.
The matter remains actively in progress.
If you need any further assistance, you are welcome to reach out.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially as your fibre has been down for several days and this is impacting your ability to work from home.
There is currently an open line fault logged on the account, and the team responsible for line faults is actively monitoring it together with the relevant network provider to track progress and restoration.
This has also been escalated on our side with a request for urgent follow-up, and you will be provided with direct feedback as soon as there are updates on the fault.
The matter remains actively in progress.
If you need any further assistance, you are welcome to reach out.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply16 Apr 2026, 16:20
Official
Hello Amanda ,
We understand how frustrating this must be, especially as your fibre has been down for several days and this is impacting your ability to work from home.
There is currently an open line fault logged on the account, and the team responsible for line faults is actively monitoring it together with the relevant network provider to track progress and restoration.
This has also been escalated on our side with a request for urgent follow-up, and you will be provided with direct feedback as soon as there are updates on the fault.
The matter remains actively in progress.
If you need any further assistance, you are welcome to reach out.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially as your fibre has been down for several days and this is impacting your ability to work from home.
There is currently an open line fault logged on the account, and the team responsible for line faults is actively monitoring it together with the relevant network provider to track progress and restoration.
This has also been escalated on our side with a request for urgent follow-up, and you will be provided with direct feedback as soon as there are updates on the fault.
The matter remains actively in progress.
If you need any further assistance, you are welcome to reach out.
Warm regards,
Webafrica Crew
Best regards,