1 reviews | Active since Jul 2014
POOR SUPPORT! INCORRECT BILLING! POOR COMMUNICATION!
I have been struggling to sort out my account and connection with Webafrica since 22 August. I am sitting with an incorrect billing which resulted in my line being disconnected. I am sent form one department to another, I wanted to cancel and a lady by the name of Nonhle promised to reconnect my line and give me a discount for the next 6 months. The reconnection was done however after a few days I was billed for R699 which is more than my normal monthly billing. I queried this and I was told I was incorrectly invoiced for a router and the billing will be reversed in 2-3 days. Yesterday my line was disconnected. I went back on the whatsapp line and spoke to Elizabeth who told me she has escalated the matter and asked me to send her all communication so she can resolve the issue. She just never came back to me and the chat was ended just like that. My bank account is accumulating bank charges on these bounced debit orders and I am still without connection! The support is really poor and frustrating!
We understand how frustrating and stressful it must have been to deal with ongoing billing concerns, service interruptions, and repeated follow-ups while trying to get clear answers. When reaching out for assistance, you deserve to feel supported and confident that your concerns are being addressed. Having reviewed the account, we can confirm that the credit for the router has already been processed and app****. To ensure your remaining billing concerns are fully addressed, we have requested that our Finance Team review the account in detail and contact you directly with further feedback and clarification. Your feedback regarding the support and communication you've received is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that customers receive the assistance and clarity they need when reaching out to us.Should there be anything further you'd like us to look into, please feel free to send us a direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating and stressful it must have been to deal with ongoing billing concerns, service interruptions, and repeated follow-ups while trying to get clear answers. When reaching out for assistance, you deserve to feel supported and confident that your concerns are being addressed. Having reviewed the account, we can confirm that the credit for the router has already been processed and app****. To ensure your remaining billing concerns are fully addressed, we have requested that our Finance Team review the account in detail and contact you directly with further feedback and clarification. Your feedback regarding the support and communication you've received is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that customers receive the assistance and clarity they need when reaching out to us.Should there be anything further you'd like us to look into, please feel free to send us a direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew