Poor support from Webafrica leaves me cold...
I was on the line for more than 40 minutes trying to explain that I would like to cancel my service without getting a valid answer. Basically I moved in July 2018 from one house to another and moved my service (VumaTEL) to an existing and installed fiber line (still VumaTEL). Now I am told that: 1. I have to pay a claw-back fee of more than R2700 rand as my service was a new service. When I pointed out my service has been established since 2017 (more than 12 months ago) I was told that I had to pay Vumatel's installation although the equipment and line was already installed and established. 2. I had to explain and repeat myself twice (or more) because of the inability of the operator to grasp basic English and felt that I was used as "training ground" to get this person to understand English. 3. I then got a callback telling me "in very broken English" that I can cancel at the end of July 2019, although this is not 12 months, but 13 months after the service activation...
HERE IS THE CALL LOG: 2019-01-07 09:23:24 <details withheld> ********** 555 41 min 29 sec Answered
Person I spoke to: Masindi Tshikota.
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica