JH
Jed H
1 reviews | Active since Mar 2026
13 Mar 2026, 13:29
Poor support
Tried to upgrade my line. They cut me off and force me to use a whatsapp channel for service. About 4 hours wait time before being put in another queue. They eventually fixed the issue after more than 2; hours and then cut me off again. The support and service is the worst ever. Can’t get to speak to a human no matter how hard you try.
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
13 Mar 2026, 14:03 Hi Jed,
We’re really sorry to hear how frustrating this experience has been, especially after trying for so long to get assistance. That’s certainly not the experience we want for you, and we’d like to help get this sorted out. Please send us a private message with the registered email address linked to your Webafrica account, so we can locate your profile and look into this for you right away.
Warm regards,
Webafrica Crew
We’re really sorry to hear how frustrating this experience has been, especially after trying for so long to get assistance. That’s certainly not the experience we want for you, and we’d like to help get this sorted out. Please send us a private message with the registered email address linked to your Webafrica account, so we can locate your profile and look into this for you right away.
Warm regards,
Webafrica Crew
Webafrica's reply13 Mar 2026, 14:03
Official
Hi Jed,
We’re really sorry to hear how frustrating this experience has been, especially after trying for so long to get assistance. That’s certainly not the experience we want for you, and we’d like to help get this sorted out. Please send us a private message with the registered email address linked to your Webafrica account, so we can locate your profile and look into this for you right away.
Warm regards,
Webafrica Crew
We’re really sorry to hear how frustrating this experience has been, especially after trying for so long to get assistance. That’s certainly not the experience we want for you, and we’d like to help get this sorted out. Please send us a private message with the registered email address linked to your Webafrica account, so we can locate your profile and look into this for you right away.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
13 Mar 2026, 14:04Hello Jed. Thank you for taking the time to share your experience. We can understand how frustrating it must have been to try and upgrade your line and then spend hours waiting in queues while your connection was interrupted more than once. Situations like this can be incredibly inconvenient, especially when you’re simply trying to make a quick change to your service.
We appreciate you providing this feedback, as it helps us understand where the experience may be falling short and where improvements are needed. Insights like yours are valuable in helping us continue working towards a better and smoother support experience for our clients.
Warm regards, Webafrica Crew
We appreciate you providing this feedback, as it helps us understand where the experience may be falling short and where improvements are needed. Insights like yours are valuable in helping us continue working towards a better and smoother support experience for our clients.
Warm regards, Webafrica Crew
Webafrica's reply13 Mar 2026, 14:04
Official
Hello Jed. Thank you for taking the time to share your experience. We can understand how frustrating it must have been to try and upgrade your line and then spend hours waiting in queues while your connection was interrupted more than once. Situations like this can be incredibly inconvenient, especially when you’re simply trying to make a quick change to your service.
We appreciate you providing this feedback, as it helps us understand where the experience may be falling short and where improvements are needed. Insights like yours are valuable in helping us continue working towards a better and smoother support experience for our clients.
Warm regards, Webafrica Crew
We appreciate you providing this feedback, as it helps us understand where the experience may be falling short and where improvements are needed. Insights like yours are valuable in helping us continue working towards a better and smoother support experience for our clients.
Warm regards, Webafrica Crew
JH
Jed H's updateReviewer Update
13 Mar 2026, 15:30I did send an email to escalations but no response.
JH
Jed H's update13 Mar 2026, 15:30
Reviewer Update
I did send an email to escalations but no response.
Webafrica's replyOfficial
13 Mar 2026, 15:34Hello Jed. Please send us a private message on Hello Peter with the registered email address linked to your Webafrica account, so we can locate your profile and look into this for you right away.
Warm regards, Webafrica Crew
Warm regards, Webafrica Crew
Webafrica's reply13 Mar 2026, 15:34
Official
Hello Jed. Please send us a private message on Hello Peter with the registered email address linked to your Webafrica account, so we can locate your profile and look into this for you right away.
Warm regards, Webafrica Crew
Warm regards, Webafrica Crew