MJ
Mark J
1 reviews | Active since Mar 2011
04 Sept 2026, 15:35
Poor Sign-up Process
So the Webafrica website indicates that there is coverage in my area through Vuma. I signed up for the service and paid the admin fee on 27.08.2026 via debit order. Today, 04.09.2026, I was told there is no coverage in the area and that my service was withdrawn because it turns out there is actually no coverage in the area. To add insult to injury, they indicate that a refund will take 7 business days. I don't trust the reason that you gave for cancelling the service, and i would prefer to receive the refund immediately
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Webafrica's replyOfficial
04 Sept 2026, 16:13Hi Mark,
We understand how disappointing it must be for your sign-up journey not to have gone as planned, particularly after placing your order, making payment, and then being advised that the service could not be provided due to a lack of coverage. This is certainly not the onboarding experience we strive to provide.We recognise that this was not the outcome you were hoping for. Following confirmation from the network provider that coverage is not available in your area, the order was cancelled and a refund request has been logged accordingly. We can confirm that the refund request is currently being processed and the timeframe provided is applicable to refunds. Our team remains committed to seeing the refund through.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,Webafrica Crew
We understand how disappointing it must be for your sign-up journey not to have gone as planned, particularly after placing your order, making payment, and then being advised that the service could not be provided due to a lack of coverage. This is certainly not the onboarding experience we strive to provide.We recognise that this was not the outcome you were hoping for. Following confirmation from the network provider that coverage is not available in your area, the order was cancelled and a refund request has been logged accordingly. We can confirm that the refund request is currently being processed and the timeframe provided is applicable to refunds. Our team remains committed to seeing the refund through.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,Webafrica Crew
Best regards,
Webafrica's reply04 Sept 2026, 16:13
Official
Hi Mark,
We understand how disappointing it must be for your sign-up journey not to have gone as planned, particularly after placing your order, making payment, and then being advised that the service could not be provided due to a lack of coverage. This is certainly not the onboarding experience we strive to provide.We recognise that this was not the outcome you were hoping for. Following confirmation from the network provider that coverage is not available in your area, the order was cancelled and a refund request has been logged accordingly. We can confirm that the refund request is currently being processed and the timeframe provided is applicable to refunds. Our team remains committed to seeing the refund through.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,Webafrica Crew
We understand how disappointing it must be for your sign-up journey not to have gone as planned, particularly after placing your order, making payment, and then being advised that the service could not be provided due to a lack of coverage. This is certainly not the onboarding experience we strive to provide.We recognise that this was not the outcome you were hoping for. Following confirmation from the network provider that coverage is not available in your area, the order was cancelled and a refund request has been logged accordingly. We can confirm that the refund request is currently being processed and the timeframe provided is applicable to refunds. Our team remains committed to seeing the refund through.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,Webafrica Crew
Best regards,