Poor Show WebAfrica

I have been a client of Web Africa now for more than a year without any major issues but the service I received this past week really disappointed me. I pre ordered Fibre and I was told that they would contact me when they went live. On 30th October I was called and I was told they would install on 1st Nov . I asked the consultant then to please advise me how is the billing going to work as I am billed 1st of each Month for my LTE. I was told that probably set off but she will get back to me . I was debited as usual on the 1st and my fibre installation was only completed on the 1st . I was told they would send my router by courier soonest . I advised Webafrica m,y installation was complete and can I get an ETA on my router ... no answer despite sending about 3-4 emails and trying to the live chat line 10 times. On friday I got an emai lsaying my line was live and router was en route as far as they are concerned. Saturday morning I received an message saying my debit for the fibre connection ( which I was never not advised of ) failed. I tried reaching out to them since then....no answer ..each time time I try the live chat I get thrown out ....each time I call ..it is busy and I get directed to their live chat....all I get is emails advising me my debit has failed and despite 10 attempts this morning to reach WebAfrica ..I am still without answers to my questions ...really poor show