POOR SERVICES

I upgrade my service to a higher package that offers 30 minutes voice on any SA network. I was requested to send POA and ID so that I could be RICA'd. I have submitted the documents on numerous occasion through the link provided and by email that they requested me to send to. I have logged tickets with them, been on email and telephone but only get empty promises that the issue would be sorted. NO COMMUNICATION from them, all communication comes from me. NEXT STAGE IS TO CANCEL AND GO WITH ANOTHER SERVICE PROVIDER.