Poor Service,Poor connectivity,Nightmare cancellation process-WebAfrica

I got Fibre through WebAfrica around Nov 2022 they took a month to get it installed after paying the Initial sign up fee of almost R300.I informed them that I was moving house in Dec 2023 and tried to cancel using the whatsapp service,after being pushed from pillar to post with long waiting intervals I was told that it had to be a full Calendar months notice even though I contacted them before the 7th.Mind you I had numerous connectivity issues in the Little Falls Roodepoort area and never missed a payment.Now they threatening to hand me over to the legal department as they want the router back-my question is for the year that I had Fibre with them was that router cost not included in the monthly R659 because with most fibre companies if you have the product for 12 months its paid up.I don't think WebAfrica cares-I can see they already have 10k complaints here on Hello Peter...dont take Fibre with them-its a trap!