AW
Armand W
1 reviews | Active since Nov 2024
02 Mar 2026, 08:15
Poor Service with unauthorized billing deduction!!
I am extremely disappointed with the service I received from Webafrica. After cancelling my account, I paid the full one‑month notice period as required. Despite this, Webafrica still debited my account for an additional amount I never authorised, supposedly for the router.
What makes this even more unacceptable is that I still have the router in my possession and have been waiting for Webafrica to provide instructions on where to return it. I requested return details, yet no clear guidance was provided — and they still deducted money from my account.
This level of service is unacceptable. It is pathetic that Webafrica can simply deduct funds from a customer’s account even when the issue is due to delays or failures on their side. Customers should not be penalised for the company's inefficiencies.
I expected better transparency, proper communication, and a more ethical billing process.
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
02 Mar 2026, 11:32Hello Armand. Thank you for sharing your experience. We understand how frustrated and disappointed you must feel right now, and we want to ensure this is resolved smoothly for you. To return your router, please visit one of the following addresses, depending on your location: GautengNology Warehouse – CenturionUnit 3, Louwlardia Business Park122 Bavaria Rd, Louwlardia, Centurion, 0157 Cape TownNology Warehouse – Montague GardensUnit 2, Garnet Park6 Drill Ave, Montague Gardens, Cape Town, 7441 Please include a clear reference detail (Invoice reference number, profile email address, or your profile code *preferred) with your return, so it can be correctly allocated to your account. After you return the router, our Finance team will evaluate it, link it to your profile, and review the router clawback invoice. We truly appreciate your patience and feedback. It helps us improve our processes to prevent these frustrations in the future. R
Webafrica's reply02 Mar 2026, 11:32
Official
Hello Armand. Thank you for sharing your experience. We understand how frustrated and disappointed you must feel right now, and we want to ensure this is resolved smoothly for you. To return your router, please visit one of the following addresses, depending on your location: GautengNology Warehouse – CenturionUnit 3, Louwlardia Business Park122 Bavaria Rd, Louwlardia, Centurion, 0157 Cape TownNology Warehouse – Montague GardensUnit 2, Garnet Park6 Drill Ave, Montague Gardens, Cape Town, 7441 Please include a clear reference detail (Invoice reference number, profile email address, or your profile code *preferred) with your return, so it can be correctly allocated to your account. After you return the router, our Finance team will evaluate it, link it to your profile, and review the router clawback invoice. We truly appreciate your patience and feedback. It helps us improve our processes to prevent these frustrations in the future. R
Webafrica's replyOfficial
02 Mar 2026, 11:33Hello Armand. Thank you for sharing your experience. We understand how frustrated and disappointed you must feel right now, and we want to ensure this is resolved smoothly for you. To return your router, please visit one of the following addresses, depending on your location: GautengNology Warehouse – CenturionUnit 3, Louwlardia Business Park122 Bavaria Rd, Louwlardia, Centurion, 0157 Cape TownNology Warehouse – Montague GardensUnit 2, Garnet Park6 Drill Ave, Montague Gardens, Cape Town, 7441 Please include a clear reference detail (Invoice reference number, profile email address, or your profile code *preferred) with your return, so it can be correctly allocated to your account. After you return the router, our Finance team will evaluate it, link it to your profile, and review the router clawback invoice. We truly appreciate your patience and feedback. It helps us improve our processes to prevent these frustrations in the future. R
Webafrica's reply02 Mar 2026, 11:33
Official
Hello Armand. Thank you for sharing your experience. We understand how frustrated and disappointed you must feel right now, and we want to ensure this is resolved smoothly for you. To return your router, please visit one of the following addresses, depending on your location: GautengNology Warehouse – CenturionUnit 3, Louwlardia Business Park122 Bavaria Rd, Louwlardia, Centurion, 0157 Cape TownNology Warehouse – Montague GardensUnit 2, Garnet Park6 Drill Ave, Montague Gardens, Cape Town, 7441 Please include a clear reference detail (Invoice reference number, profile email address, or your profile code *preferred) with your return, so it can be correctly allocated to your account. After you return the router, our Finance team will evaluate it, link it to your profile, and review the router clawback invoice. We truly appreciate your patience and feedback. It helps us improve our processes to prevent these frustrations in the future. R