Poor service with regards to relocation connection.

On the 17th April I advised Webafrica that I will be moving houses on the 30th April. This message was acknowledged but incorrectly actioned. I then followed up on the 30 April and they informed me within 48 hours issue will be resolved and we will be connected. After fight from then till now still no internet or connection... We had a technician here on Saturday the 4th May and he informed us 1 hour we will be connected... What a joke because nothing happened. I have requested for somebody from Management to contact me and still nothing.. The service I'm receiving is pathetic and can't believe they treat customers like this. I'm getting sick and tired of waiting and busy searching for another provider.