Poor Service WebAfrica.

WebAfrica has proven to the worst SP out there, l would not recommend them to anyone. if anything they need to rethink their customer service and technical support team.

We have had no internet at our house for over 2 weeks. During this time we have been contacting WebAfrica through whatsapp and to say the entire service is useless is an understatement. First it takes hours to be connected to someone, Eventually when they do the consultants want to do the bare minimum to assist you. They're well trained in giving reference numbers and rebooting systems and troubleshooting remotely with no resolution. WebAfrica have taken no steps to assist. If anything they've continued to blame Vumatel for our outage.

Vumatel has sent technicians on sight to investigate further. These technicians confirmed that everything on Vumatel side is up and running and the fault lies with WebAfrica. There's still no accountability from WebAfrica and even as l type this l'm waiting for them to come to the party and assist us.