POOR SERVICE WEBAFRICA

After spending 3weeks on lengthy calls and in-store visits trying to get Telkom to figure out why my internet services went dead, I decided to terminate their service when they could give me no indication how long I would need to wait fora technician to fix the problem. I signed up to WebAfrica on 6 May 2022 and received a modem on 11 May 2022 and was billed on 14 May. To date I have had to contend with a bot who is extremely efficient but unhelpful; chatting via text to humans has been a rare privilege and equally unhelpful-after waiting for 40 minutes for one of the humans to reply during a chat, the bot terminated the conversation. Telephone calls are not answered. I am told that the matter has been escalated-for the last three weeks!!!!How much longer does one wait for installation? If this is the quality of service before I actually am a customer, what will the after-sales support be like????