LR
Luke R
1 reviews | Active since Aug 2015
03 Jun 2026, 21:22
Poor Service Webafrica
Very bad customer service just to get a new order. Seems like they don't need the business. Support team is ***********. Cannot call them, can only chat via WhatsApp, then when they can't help, they switch you to another agent and you have to verify yourself and explain your story again. They actually deserve a zero star rating
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Replies (1)
Webafrica's replyOfficial
04 Jun 2026, 09:22Hi Luke,
We understand how frustrating and disappointing this experience has been, especially when you’re trying to place a new order and are faced with delays, repeated transfers, and unclear communication. Starting a new service should feel smooth, quick, and well supported, not repetitive and exhausting. This experience has clearly fallen short of the level of service we aim to deliver, particularly when it comes to efficient support and clear communication during onboarding.
If there is anything further you’d still like us to assist with or review on your account, you’re welcome to send us a direct message on Hello Peter with a brief summary, and our team will gladly step in.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this experience has been, especially when you’re trying to place a new order and are faced with delays, repeated transfers, and unclear communication. Starting a new service should feel smooth, quick, and well supported, not repetitive and exhausting. This experience has clearly fallen short of the level of service we aim to deliver, particularly when it comes to efficient support and clear communication during onboarding.
If there is anything further you’d still like us to assist with or review on your account, you’re welcome to send us a direct message on Hello Peter with a brief summary, and our team will gladly step in.
Kind regards,
Mweb Team
Webafrica's reply04 Jun 2026, 09:22
Official
Hi Luke,
We understand how frustrating and disappointing this experience has been, especially when you’re trying to place a new order and are faced with delays, repeated transfers, and unclear communication. Starting a new service should feel smooth, quick, and well supported, not repetitive and exhausting. This experience has clearly fallen short of the level of service we aim to deliver, particularly when it comes to efficient support and clear communication during onboarding.
If there is anything further you’d still like us to assist with or review on your account, you’re welcome to send us a direct message on Hello Peter with a brief summary, and our team will gladly step in.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this experience has been, especially when you’re trying to place a new order and are faced with delays, repeated transfers, and unclear communication. Starting a new service should feel smooth, quick, and well supported, not repetitive and exhausting. This experience has clearly fallen short of the level of service we aim to deliver, particularly when it comes to efficient support and clear communication during onboarding.
If there is anything further you’d still like us to assist with or review on your account, you’re welcome to send us a direct message on Hello Peter with a brief summary, and our team will gladly step in.
Kind regards,
Mweb Team