Poor service webAfrica

I have paid r400 for fibre which was installed and I’m still not connected I am so frustrated with chatting to a BOT via watsapp the agents take an entire day to respond and they telling me they have connection issues so what does that tell me if you having connection issues also there is no number to call I’ve sent complaints and no response I also want my line cancelled but I’m not receiving an feedback I’m stressed everyday as this is not right there’s no support structure at all