Poor service, waitin...

Hello  Mark. We completely understand how frustrating this delay has been, especially when you’ve been waiting so long for a resolution. That’s not the experience we want for you. We can see that one of our tech support agents has connected with you via chat and is actively assisting with your connection issue under ***. They’ve outlined the next steps to move this forward and restore your connection as soon as possible. We’re committed to seeing this through and getting your service back to the standard you expect. 

Warm regards, 
Webafrica Crew